ISO 9001 is an international standard that specifies requirements for a quality management system (QMS), emphasizing risk management as essential to ensuring QMS effectiveness.
Organizations must determine relevant external and internal issues affecting their QMS, considering stakeholder needs and expectations.
Top management should integrate risk-based thinking, ensuring risks and opportunities are considered in organizational planning.
Actions to address risks should be planned and proportionate to their potential impact on QMS objectives.
Operational processes must include risk-based thinking to ensure adequate controls are in place for identified risks.
Continuous evaluation of risks and their impact on the QMS is essential to ensure effective actions are maintained.
Organizations must continually improve their QMS by learning from risks and updating processes as needed.
ISO 9001’s integration of risk management aligns quality management with strategic goals, providing a structured approach to addressing risks that could impact customer satisfaction and regulatory compliance.